Warranty

WARRANTY FOR VVIVID VINYL PRODUCTS

Ultra Gloss®, Premium Plus, XPO, Architectural

Disclaimer:

Claim decisions are made together by CWS agents and VViViD techs who are industry professionals. Contact CWS by email with pictures attached to get the process started.

Please note that all claim decisions are final and non-negotiable. Any false or fraudulent claims will be immediately denied and/or forwarded to the correct authorities where further legal actions may be taken. Claims are evaluated by VViViD technicians who are industry professionals. VViViD technicians are not reachable by phone or email. Please make sure to provide any and all information deemed necessary to validate your claim, as well as all information required by CWS & VVIVID. All submitted documents (photos, videos, etc.) must be clear, complete and easily identifiable. Also, make sure not to discard any of the original product and original packaging until a final decision has been made.
Technical information about VViViD Vinyl products are based upon testing by VViViD Vinyl. These tests are considered extremely reliable but does not imply a guarantee or warranty based on this information. All VViViD Vinyl products are to be used for it’s intended purpose. Any warranty claim made whereby the product was used outside the scope of it’s intended application may be denied. As well, all VVIVID Vinyl products must be kept clear of any chemicals, contaminants or environmental conditions deemed to be harmful to the integrity of the product.
CWS’s & VViViD Vinyl’s Obligation and liability for defective material shall not exceed the original purchase price paid by purchaser. In no way is CWS & VViViD Vinyl liable for any incidental or consequential damages and costs beyond original purchase price, whether as a result of defects in the product or not; whether discovered before or after installation or caused by VViViD Vinyl’s negligence.
Please note that an accepted refund can only be done through the payment method originally used by the buyer. In the case where multiple products were part of the same order, only the value of the product deemed defective can be redeemable.
Please be sure to carefully examine the product prior to installation/use. Several materials have uneven finishes over large surfaces (greater or equal to 4 sq.ft) including but not limited to: holographic, air-tint, leather. These films may be eligible for a warranty claim using the 2-panel rule (only the material cost for 2 panels are redeemable).

IMPORTANT TERMS:

Life Expectancy: The life expectancy displayed on materials is based on raw material data. We do not warrant this term in our guarantee.
Guaranteed Life (warrantied time): This refers to the time (beginning one month after purchase) that the material is covered.
Reduced Warranty: This refers to the guaranteed life of the vinyl ( beginning one month after purchase ) that is reduced due to harsh environments. (hot, arid desert areas with high heat and UV exposure)

CASE 1: THE PRODUCT WAS NOT YET USED/INSTALLED:

All VViViD products are guaranteed to be free from manufacturer defects within 2 years after the delivery date. VVIVID Vinyl products should always be stored indoors vertically in cool, dry area (70 °F (21 °C)) and adequately elevated above the ground.
Any accepted warranty claim filed over 30 days from the delivery date shall be limited to either a product replacement or store credit. In the case where a replacement is deemed impractical, CWS shall issue a store credit up to the original purchase price. The decision and/or credit amount is at the discretion of CWS.
Any accepted warranty claim filed under 30 days from the delivery date can be redeemed for a replacement, exchange, or refund decided by the buyer.

CASE 2: THE PRODUCT WAS USED/INSTALLED:

Adhesive Failure where large portions of glue are separating from the material is covered by VViViD Vinyl and will be replaced or refunded under warranty. CWS nor Vvivid warrant (reimburse for) the cost of removal.
Surface failure where shrinkage of the material is deemed excessive (at the discretion of VViViD Vinyl Officer) will be replaced or refunded under warranty. (Photo reference required)
Full Surface failure where lamination is peeling from itself on most of the vehicle within 2 years will be replaced under warranty. (Photo references required)
In the event where a finish, color or texture deteriorates, fades or cracks prematurely will be replaced or refunded under warranty.

VVIVID REDUCED WARRANTY COVERAGE BASED ON CLIMATE CONDITIONS:

In the condition where the material was shipped to/installed in certain hot & sunny geographic locations with high UV exposure, the guaranteed life (warrantied time) will be reduced by a certain percentage depending on the geographic zones listed below.

ZONES WITH 30% WARRANTY COVERAGE
- California, Nevada, Utah, Arizona, New Mexico, Texas, Louisiana, Oklahoma.
ZONES WITH 50% WARRANTY COVERAGE
- Florida, Georgia, Alabama, Mississipi, Arkansas, Colorado, Kansas, South Carolina, North Carolina.
ZONES WITH “NO LISTED ZONE” WARRANTY COVERAGE
- International orders outside of Canada & Continental USA are subject to variable warranty coverage, determined on a case by case basis by VVIVID Vinyl.

EXAMPLE:
- Material: Matte Black – Warranty 4 years
- Zone: Arizona = 30%
- 30% of 4 years = warranty of 1.2 years.

VVIVID VINYL MATERIALS WITHOUT LISTED WARRANTIES ON CARWRAPSUPPLIER SHOP

All non metallic gloss films have a 2.5 year warranty. This includes films in the XPO and VVIVID+ lines. ( “Gloss” Black, White, Lime Green, Blue, Red, Orange, Pink etc..)

All non metallic matte films have a 2.5 year warranty. This includes films in the XPO and VVIVID+ lines. ( “Gloss” Black, White, Lime Green, Electric Lime, Blue, Red, Orange, Pink etc..)

All supercast chromes require professional installation by a level 3 certified installer for warranty up to the purchase amount of the product. Warranty must be submitted by the installer not client.

MARINE INSTALLATIONS:

Our vinyl finishes are marine safe, however due to the many extra steps needed on behalf of the installer to guarantee a proper install and many other external factors we cannot warranty any of these installations.

ATTENTION:

All Warranty Claims must be accompanied by several well lit photos of the affected area as well as the whole product.

If the roll of vinyl looks damaged upon arrival do not use the material, take photographs of the product and contact us right away for further instructions. The Warranty technician appointed to your case reserves the right to ask for more photographs if the ones sent are not adequate.

For a expedited resolution to your warranty claim please have all the information and photographs ready before you contact us.

WARRANTY FOR CYS PLATINUM SERIES VINYL PRODUCTS

DURABILITY

Durability is the period of time the product is expected to perform satisfactorily, considering that the film is stored and installed properly and applied in vertical exposure conditions by zone as defined in the lists below. The term of CYS Platinum’s warranty is equal to the product’s durability.

Products containing petroleum distillates or solvents (i.e. waxes, soaps, polish, protective coatings, ceramic coatings), fuel spills, lack of maintenance, environmental conditions, abrasion, and loss of gloss, man-made scratches and cracks, incorrect maintenance methods, or any other damages by a third party are NOT covered under warranty. These changes are considered normal wear and tear.

Other factors which may reduce the durability of this product series include: surface texture, surface preparation, cleaning & maintenance, and application method.

Matte finished materials are subject to extreme color and gloss shift when exposed to cleaners, wax, and polish. The end user assumes complete responsibility to ensure that matte finishes are not affected during cleaning or protecting. Test an inconspicuous area before using any cleaners, wax, and polish.

CYS platinum series products have virtually no orange peel on themselves. Different brands of vehicles and their OEM paint quality may have an effect on the vinyl, which may cause orange peel to occur over time. Orange peel occurrence on the films/vehicle/watercraft is not covered under warranty

When removing the film, it should be professionally removed by a Certified Dealer, Installer, or Distributor who carried out your installation. CYS and the Certified Dealers will not be liable for damage to the film or the car paint caused by the removal of the vinyl in any way.

CYS is not responsible for any warranty offered outside the scope of the company’s terms and conditions.

CYS DOES NOT WARRANT REMOVABILITY FROM THE FOLLOWING SUBSTRATES

Surfaces with poor paint-to-substrate adhesion
Pre existing graphics that must remain intact; damage to existing graphic when film is removed
Improperly cured pain
Oxidized or chalked substrates
Stainless Steel

CYS MAKES NO WARRANTY FOR

Paint/Clear Coat Staining: CYS does not warrant vehicle paint staining that may be visible after removing material which has cracked or discolored.
Ease or speed of removal of any graphic
Removal from automotive paint that is greater than 5 years old
Removal from paint that is improperly cured
Removal from aged paint or metals, surface oxidation or chalking; user must test, approve and accept liability for such applications
Saltwater marine applications
Marine applications below the water line

WARRANTY CLAIM

CYS Warranty only applies when installation is performed by CYS Certified Dealers, Installers or Distributors. To make a claim, please contact the Certified Dealer, Installer, or Distributor who carried out your installation at the first time and provide the warranty information. Please have the following information:

Certified Dealer, Installer, or Distributor Information
Date of Installation
Pictures of Defective Parts
Copy of Installation Receipt

Please DO NOT remove the film until it has been examined by the Certified Dealer. CYS reserves the right to not provide after-sales service to those who do not meet the above conditions.

If the case falls within the scope of warranty, CYS will provide timely products for replacement.

Non-vertical: The face of the graphic is between 10° to 45° from vertical. Non-vertical exposure performance will be calculated using the Horizontal exposure value.
Horizontal: The face of the graphic is between 45° to 90° from vertical.
Vertical: The face of graphic is between 0° and 10° from vertical.

Geographical Zones for Warranty Calculations: